{"id":3907,"date":"2019-08-28T10:42:58","date_gmt":"2019-08-28T08:42:58","guid":{"rendered":"https:\/\/b2b.coffeedesk.pl\/blog\/?p=3907"},"modified":"2019-08-28T10:43:58","modified_gmt":"2019-08-28T08:43:58","slug":"moc-obslugi-klienta-w-swiecie-gastronomii","status":"publish","type":"post","link":"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/","title":{"rendered":"Moc obs\u0142ugi klienta w \u015bwiecie gastronomii"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Prowadzisz kawiarni\u0119 lub restauracj\u0119 i zastanawiasz si\u0119, w jaki spos\u00f3b mo\u017cesz sprawi\u0107, by Go\u015bcie cz\u0119\u015bciej do Ciebie wracali? To Ty musisz zadba\u0107, by maj\u0105c nieograniczony wyb\u00f3r lokali gastronomicznych, Klient chcia\u0142 przychodzi\u0107 w\u0142a\u015bnie do Ciebie. Jak to zrobi\u0107? Kim jest lojalny Klient i czym charakteryzuje si\u0119 supreme service? Jak wprowadzi\u0107 zmiany w obs\u0142udze, kt\u00f3re mog\u0105 zmieni\u0107 oblicze Twojego lokalu? &#8211; o tym przeczytasz w naszym artykule.\u00a0<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Lojalny klient &#8211; czyli jaki?<\/strong><\/h3>\n\n\n\n<p>Lojalno\u015b\u0107 klienta to poj\u0119cie do\u015b\u0107 trudne do zdefiniowania. Dwa najpopularniejsze nurty, z kt\u00f3rymi mo\u017cna spotka\u0107 si\u0119 w literaturze, opisuj\u0105ce to zagadnienie, to podej\u015bcie behawioralne i emocjonalne. Podej\u015bcie behawioralne koncentruje si\u0119 na powtarzaj\u0105cym si\u0119 zachowaniu zakupowym Klienta. Podej\u015bcie emocjonalne skupia si\u0119 natomiast na jego osobistych uczuciach i nastawieniu. W tym przypadku powtarzalno\u015b\u0107 zakup\u00f3w po\u0142\u0105czona jest z g\u0142\u0119boko zakorzenionym przekonaniem o potrzebie zakupu produkt\u00f3w danej marki, niezale\u017cnie od czynnik\u00f3w zewn\u0119trznych, nak\u0142aniaj\u0105cych Konsumenta do zmiany decyzji zakupowej (takich jak np. komunikaty marketingowe innych firm).&nbsp;<\/p>\n\n\n\n<p>Dobra wiadomo\u015b\u0107 dla w\u0142a\u015bcicieli lokali gastronomicznych jest taka, \u017ce lojalny Klient przejawia nie tylko pozytywne emocje wobec marki, ale tak\u017ce jest got\u00f3w na po\u015bwi\u0119cenia. Co wi\u0119cej, marka mo\u017ce czerpa\u0107 korzy\u015bci z polece\u0144 i rekomendacji, kt\u00f3re taki Klient przekazuje rodzinie i znajomym, a w dalszej perspektywie nawet udost\u0119pnia w mediach spo\u0142eczno\u015bciowych czy wyszukiwarkach. Jakie s\u0105 dodatkowe praktyczne korzy\u015bci z posiadania lojalnego klienta? Po pierwsze: <strong>zwi\u0119kszenie przychod\u00f3w<\/strong>, a po drugie: <strong>obni\u017cenie koszt\u00f3w funkcjonowania przedsi\u0119biorstwa<\/strong> (utrzymanie klienta jest ta\u0144sze od zdobycia nowego).&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/OeS2mioj8jSXeaOTTG5oF2hlkprLUPVUfGE7U9G00KhP9pu2as1c60FjCSRXueUivctgxi0yx29aB_bjcYJpcys6pk9PZxZSq_8eLiyWDgSpCnR1zEBZeENiIN6eolb5gEFz1dcg\" alt=\"\"\/><\/figure>\n\n\n\n<p>Co istotne, mo\u017cemy wyr\u00f3\u017cni\u0107 determinanty wspieraj\u0105ce lojalno\u015b\u0107 Klienta:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>zadowolenie<\/li><li>jako\u015b\u0107&nbsp;<\/li><li>warto\u015b\u0107 (nie jest to cena zakupu, tylko postrzeganie u\u017cyteczno\u015bci produktu na podstawie por\u00f3wnania: korzy\u015bci vs. koszty)<\/li><li>zaanga\u017cowanie (ch\u0119\u0107 utrzymania relacji z mark\u0105 i op\u00f3r przed zmian\u0105)&nbsp;<\/li><li>zaufanie (powstaj\u0105ce najcz\u0119\u015bciej w wyniku negatywnych do\u015bwiadcze\u0144, kt\u00f3re zosta\u0142y pozytywnie rozwi\u0105zane przez mark\u0119)<\/li><li>bariery zmiany dostawcy (lokalizacyjne, cenowe)<\/li><\/ul>\n\n\n\n<p>Skoro wiemy ju\u017c, \u017ce lojalno\u015b\u0107 Klienta budujemy g\u0142\u00f3wnie poprzez jego zadowolenie, poczucie wysokiej jako\u015bci i warto\u015bci dostarczanych przez lokal do\u015bwiadcze\u0144 oraz zaufanie, mo\u017cemy wywnioskowa\u0107, \u017ce na wi\u0119kszo\u015b\u0107 z nich ma wp\u0142yw obs\u0142uga. Mo\u017cesz stworzy\u0107 najbardziej dopracowany produkt, wy\u0142o\u017cy\u0107 tysi\u0105ce na marketing, performance i promocje, jednak <strong>wszystkie Twoje wysi\u0142ki mog\u0105 p\u00f3j\u015b\u0107 na marne, je\u015bli zapomnisz o ludzkiej twarzy swojej marki<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Supreme service &#8211; nowa jako\u015b\u0107 obs\u0142ugi<\/strong><\/h3>\n\n\n\n<p>Wyj\u0105tkowa obs\u0142uga towarzyszy\u0142a ludziom jeszcze przed dominacj\u0105 wielkich miast, rozwojem przemys\u0142u i powstaniem sieci dyskontowych. Dawniej sprzeda\u017c bazowa\u0142a na relacjach. Osiedlowy sklepikarz zna\u0142 wszystkich swoich klient\u00f3w, podczas ich wizyt w sklepie nawi\u0105zywa\u0142 sympatyczne rozmowy, raczy\u0142 produktami spod lady i w taki naturalny spos\u00f3b zdobywa\u0142 ich lojalno\u015b\u0107.&nbsp;<\/p>\n\n\n\n<p>Supreme service to w\u0142a\u015bnie powr\u00f3t do takiej wyj\u0105tkowej obs\u0142ugi klienta, w kt\u00f3rej konsument jest traktowany \u017cyczliwe, jego pro\u015bby s\u0105 wys\u0142uchiwane, skargi rozpatrywane i do tego &#8211; jest pozytywnie zaskakiwany. \u015awiadomy Konsument ma aktualnie znacznie wy\u017csze wymagania i cz\u0119sto ponad rozs\u0105dn\u0105 cen\u0119 i dost\u0119pno\u015b\u0107 stawia mo\u017cliwo\u015b\u0107 nawi\u0105zania wi\u0119zi z mark\u0105 i uto\u017csamienia si\u0119 z jej filozofi\u0105.<\/p>\n\n\n\n<p>Wyj\u0105tkowa obs\u0142uga Klienta jest r\u00f3wnie\u017c jednym z kluczowych czynnik\u00f3w sukcesu Coffeedesk. O tym, jak wygl\u0105da supreme service w Coffeedesk opowiada \u0141ukasz Wich\u0142acz, CEO firmy:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>Nie operujemy na sztywnych normach, procedurach i formu\u0142kach. Ka\u017cdego klienta traktujemy indywidualnie, z u\u015bmiechem i podej\u015bciem \u201ejasne, pomo\u017cemy!\u201d. Dzia\u0142 obs\u0142ugi klienta ma spore uprawnienia, przez co wi\u0119kszo\u015b\u0107 spraw otwiera si\u0119 i zamyka si\u0119 w\u0142a\u015bnie tam, nie przechodz\u0105c przez siedem r\u00f3\u017cnych dzia\u0142\u00f3w i szczebli procedur. Dodatkowo tworz\u0105 go pasjonaci kawy, kt\u00f3rych wiedza poparta jest tak\u017ce du\u017cym do\u015bwiadczeniem, a nie wy\u0142\u0105cznie teori\u0105. O wiele \u0142atwiej zrozumie\u0107 klienta, je\u015bli samemu mia\u0142o si\u0119 podobne problemy lub w\u0105tpliwo\u015bci. Opowiadaj\u0105c o supreme service, nie mog\u0119 nie wspomnie\u0107 o naszych kartonach, kt\u00f3re s\u0105 ju\u017c znakiem rozpoznawczym Coffeedesk, a dla nas integraln\u0105 cz\u0119\u015bci\u0105 obs\u0142ugi klienta. W ko\u0144cu chodzi o to, \u017ceby wywo\u0142ywa\u0107 pozytywne emocje tak\u017ce u klient\u00f3w, kt\u00f3rzy si\u0119 z nami nie kontaktowali. Dlatego na ka\u017cdym kartonie znajduje si\u0119 kot \u017cycz\u0105cy mi\u0142ego dnia. Kolejny kluczowy element to bezproblemowa obs\u0142uga reklamacji i zwrot\u00f3w, kt\u00f3re zawsze pozytywnie zaskakuj\u0105. To suma tych wszystkich dzia\u0142a\u0144 daje efekt wyj\u0105tkowej obs\u0142ugi klienta.<\/em><\/p><\/blockquote>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/9TTMVejdDLgWAtsCz8quxvqXn_bE7WSkaYjQ98Sx2yHuEc-l8DYPrYMTnYg8vMHXN_A68S9HHuqyf1rhkJWK5JZtFjCy-0HSh-AfxxS-ZOB8Nyf7dSAidbeyLWMA_BkiLVQIY690\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Dlaczego dobra obs\u0142uga klienta to fundament sukcesu w gastronomii?<\/strong><\/h3>\n\n\n\n<p>Z wielu przeprowadzonych w\u015br\u00f3d Klient\u00f3w gastronomii bada\u0144 wynika, \u017ce lojalno\u015b\u0107 Klient\u00f3w ma znacz\u0105cy wp\u0142yw na przych\u00f3d lokalu. Badania Harvard Business School pokaza\u0142y, \u017ce wzrost oceny restauracji o jedn\u0105 gwiazdk\u0119 na Yelp jest powi\u0105zany z 5-9-procentowym wzrostem dochodu danej restauracji. Opinie pozostawiane w Internecie przez lojalnych klient\u00f3w s\u0105 bezcenne, poniewa\u017c a\u017c 60% go\u015bci czyta recenzje restauracji przed wej\u015bciem do lokalu.&nbsp;<\/p>\n\n\n\n<p>Co w takim razie wp\u0142ywa na lojalno\u015b\u0107 Klienta? W\u0142a\u015bnie wyj\u0105tkowa obs\u0142uga. Specjalne dodatki do da\u0144 to wzrost lojalno\u015bci u 69% klient\u00f3w, mo\u017cliwo\u015b\u0107 doboru stolika wedle w\u0142asnych upodoba\u0144 &#8211; u 65%. Go\u015bcie lubi\u0105 te\u017c czu\u0107 si\u0119 zaopiekowani. Dla 65% bardzo istotne jest to, by kelnerzy zapami\u0119tywali ich imiona, a dla 50%, by znali ich ulubione drinki\u2026. Dla kelner\u00f3w to wyzwanie, ale pozytywne efekty supreme service nie przejd\u0105 bez echa. Mo\u017cecie by\u0107 prawie pewni, \u017ce lojalna klientela przeka\u017ce swoje zachwyty nad Wasz\u0105 obs\u0142ug\u0105 dziesi\u0105tkom znajomych.<\/p>\n\n\n\n<p>Co wi\u0119cej, a\u017c 60% uczestnik\u00f3w badania przeprowadzonego przez Deloitte potwierdzi\u0142o, \u017ce pozytywne do\u015bwiadczenie sprawi, \u017ce b\u0119d\u0105 jadali w restauracji cz\u0119\u015bciej. Dodatkowo,&nbsp;39% stwierdzi\u0142o, \u017ce dobre do\u015bwiadczenie zach\u0119ci\u0142o ich, by wydali w restauracji wi\u0119cej. Badani zostali r\u00f3wnie\u017c zapytani o ich reakcj\u0119 na swoje ostatnie najlepsze restauracyjne doznania. 41% stwierdzi\u0142o, \u017ce poleci\u0142o restauracj\u0119 rodzinie lub znajomym, natomiast 10% podzieli\u0142o si\u0119 swoim do\u015bwiadczeniem w social mediach.&nbsp;<\/p>\n\n\n\n<p>Badania Harvard Business School odkry\u0142y r\u00f3wnie\u017c, \u017ce kiedy istnieje emocjonalna wi\u0119\u017a mi\u0119dzy restauracj\u0105 a Klientami, warto\u015b\u0107 konsumenta wzrasta a\u017c o 27%.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/zNu4re72YKSObg5PIO9dU5FuobNYA5kMKWzWdvj-oESvirxhbHVF0GWA3TkBOrd-yahdO0xAy1tGUXNhb_mxQBOeBCO7UiPQsUErrfuHgbftx4nm_gveNBlahHEFMVdbZDjnJS_v\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Na kim mo\u017cesz si\u0119 wzorowa\u0107?<\/strong><\/h3>\n\n\n\n<p>Wiesz ju\u017c, \u017ce w kwestiach supreme service mo\u017cesz wzorowa\u0107 si\u0119 na Coffeedesk, jednak wyj\u0105tkowa obs\u0142uga klienta nie jest nowo\u015bci\u0105 na rynku.&nbsp;<\/p>\n\n\n\n<p>\u0141ukasz Wich\u0142acz:&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>Od pocz\u0105tku moj\u0105 najwi\u0119ksz\u0105 inspiracj\u0105 by\u0142 sklep Zappos. Dobre kilka lat temu <\/em><a href=\"http:\/\/www.amazon.com\/Delivering-Happiness-Profits-Passion-Purpose\/dp\/0446576220\"><em>ksi\u0105\u017ck\u0119 Tony\u2019ego Hsieha<\/em><\/a><em> poleci\u0142 mi Karol Wnukiewicz (jeden z za\u0142o\u017cycieli Brand24), z kt\u00f3rym wcze\u015bniej studiowa\u0142em. Totalnie zainspirowa\u0142em si\u0119 t\u0105 pozycj\u0105 i od tego czasu zacz\u0105\u0142em patrze\u0107 zupe\u0142nie inaczej na obs\u0142ug\u0119 klienta. Kultowych firm opieraj\u0105cych swoje dzia\u0142ania o niezwyk\u0142e podej\u015bcie do klienta i stawianie jego potrzeb w centrum uwagi jest na globalnym rynku wi\u0119cej, np.: Amazon, Nordstrom, Virgin. My\u015bl\u0119, \u017ce jeste\u015bmy dobrym przyk\u0142adem na to, \u017ce podobne dzia\u0142ania mo\u017cna z sukcesem wdra\u017ca\u0107 tak\u017ce w Polsce. Mam nadziej\u0119, \u017ce coraz wi\u0119cej firm b\u0119dzie sz\u0142o w tym kierunku.<\/em><\/p><\/blockquote>\n\n\n\n<p>A jak wygl\u0105daj\u0105 dobre praktyki obs\u0142ugi w gastronomii? Sp\u00f3jrzmy na trzy ciekawe przyk\u0142ady:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Restauracja Eastern Standard w Bostonie<\/strong><\/h4>\n\n\n\n<p>G\u0142\u00f3wn\u0105 filozofi\u0105 restauracji Eastern Standard jest nieustanne zbli\u017canie si\u0119 do swoich go\u015bci i coraz dog\u0142\u0119bniejsze ich poznawanie. W jaki spos\u00f3b to dzia\u0142a? Kelnerzy w restauracji s\u0105 zach\u0119cani do zapisywania notatek w systemie POS dotycz\u0105cych preferencji danego stolika: na co Go\u015bcie s\u0105 uczuleni, jaki stopie\u0144 wysma\u017cenia steka lubi\u0105 najbardziej itd. Dzi\u0119ki temu z ka\u017cd\u0105 kolejn\u0105 wizyt\u0105 mog\u0105 by\u0107 pozytywnie zaskakiwani znajomo\u015bci\u0105 ich preferencji przez kelnera oraz dozna\u0107 spersonalizowanego do\u015bwiadczenia. Wed\u0142ug tw\u00f3rc\u00f3w lokalu tworzy to poczucie \u201edomu z dala od domu\u201d i zwi\u0119ksza poziom komfortu Klient\u00f3w, kt\u00f3rzy s\u0105 coraz bardziej podekscytowani powrotem.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed-instagram wp-block-embed is-type-rich is-provider-instagram\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"instagram-media\" data-instgrm-captioned data-instgrm-permalink=\"https:\/\/www.instagram.com\/p\/BsgKOBPAqLt\/\" data-instgrm-version=\"12\" style=\" background:#FFF; border:0; border-radius:3px; box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width:658px; min-width:326px; padding:0; width:99.375%; width:-webkit-calc(100% - 2px); width:calc(100% - 2px);\"><div style=\"padding:16px;\"> <a href=\"https:\/\/www.instagram.com\/p\/BsgKOBPAqLt\/\" style=\" background:#FFFFFF; line-height:0; padding:0 0; text-align:center; text-decoration:none; width:100%;\" target=\"_blank\"> <div style=\" display: flex; flex-direction: row; align-items: center;\"> <div style=\"background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;\"><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;\"><\/div><\/div><\/div><div style=\"padding: 19% 0;\"><\/div> <div style=\"display:block; height:50px; margin:0 auto 12px; width:50px;\"><svg width=\"50px\" height=\"50px\" viewBox=\"0 0 60 60\" version=\"1.1\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"https:\/\/www.w3.org\/1999\/xlink\"><g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g transform=\"translate(-511.000000, -20.000000)\" fill=\"#000000\"><g><path d=\"M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 C517.244,66.606 516.755,65.022 516.623,62.101 C516.479,58.943 516.448,57.996 516.448,50 C516.448,42.003 516.479,41.056 516.623,37.899 C516.755,34.978 517.244,33.391 517.654,32.338 C518.197,30.938 518.846,29.942 519.894,28.894 C520.942,27.846 521.94,27.196 523.338,26.654 C524.393,26.244 525.979,25.756 528.898,25.623 C532.057,25.479 533.004,25.448 541,25.448 C548.997,25.448 549.943,25.479 553.102,25.623 C556.021,25.756 557.607,26.244 558.662,26.654 C560.06,27.196 561.058,27.846 562.106,28.894 C563.154,29.942 563.803,30.938 564.346,32.338 C564.756,33.391 565.244,34.978 565.378,37.899 C565.522,41.056 565.552,42.003 565.552,50 C565.552,57.996 565.522,58.943 565.378,62.101 M570.82,37.631 C570.674,34.438 570.167,32.258 569.425,30.349 C568.659,28.377 567.633,26.702 565.965,25.035 C564.297,23.368 562.623,22.342 560.652,21.575 C558.743,20.834 556.562,20.326 553.369,20.18 C550.169,20.033 549.148,20 541,20 C532.853,20 531.831,20.033 528.631,20.18 C525.438,20.326 523.257,20.834 521.349,21.575 C519.376,22.342 517.703,23.368 516.035,25.035 C514.368,26.702 513.342,28.377 512.574,30.349 C511.834,32.258 511.326,34.438 511.181,37.631 C511.035,40.831 511,41.851 511,50 C511,58.147 511.035,59.17 511.181,62.369 C511.326,65.562 511.834,67.743 512.574,69.651 C513.342,71.625 514.368,73.296 516.035,74.965 C517.703,76.634 519.376,77.658 521.349,78.425 C523.257,79.167 525.438,79.673 528.631,79.82 C531.831,79.965 532.853,80.001 541,80.001 C549.148,80.001 550.169,79.965 553.369,79.82 C556.562,79.673 558.743,79.167 560.652,78.425 C562.623,77.658 564.297,76.634 565.965,74.965 C567.633,73.296 568.659,71.625 569.425,69.651 C570.167,67.743 570.674,65.562 570.82,62.369 C570.966,59.17 571,58.147 571,50 C571,41.851 570.966,40.831 570.82,37.631\"><\/path><\/g><\/g><\/g><\/svg><\/div><div style=\"padding-top: 8px;\"> <div style=\" color:#3897f0; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:550; line-height:18px;\"> View this post on Instagram<\/div><\/div><div style=\"padding: 12.5% 0;\"><\/div> <div style=\"display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;\"><div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);\"><\/div> <div style=\"background-color: #F4F4F4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;\"><\/div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);\"><\/div><\/div><div style=\"margin-left: 8px;\"> <div style=\" background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;\"><\/div> <div style=\" width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg)\"><\/div><\/div><div style=\"margin-left: auto;\"> <div style=\" width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);\"><\/div> <div style=\" background-color: #F4F4F4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);\"><\/div> <div style=\" width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);\"><\/div><\/div><\/div><\/a> <p style=\" margin:8px 0 0 0; padding:0 4px;\"> <a href=\"https:\/\/www.instagram.com\/p\/BsgKOBPAqLt\/\" style=\" color:#000; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px; text-decoration:none; word-wrap:break-word;\" target=\"_blank\">TGIF! While we dream of warmer days, we\u2019ll be poppin\u2019 bottles from our brunch bottle list all weekend \ud83c\udf7e \ud83d\udcf8 @bearwalkcinema<\/a><\/p> <p style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; line-height:17px; margin-bottom:0; margin-top:8px; overflow:hidden; padding:8px 0 7px; text-align:center; text-overflow:ellipsis; white-space:nowrap;\">A post shared by <a href=\"https:\/\/www.instagram.com\/eskdboston\/\" style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px;\" target=\"_blank\"> Eastern Standard<\/a> (@eskdboston) on <time style=\" font-family:Arial,sans-serif; font-size:14px; line-height:17px;\" datetime=\"2019-01-11T17:22:35+00:00\">Jan 11, 2019 at 9:22am PST<\/time><\/p><\/div><\/blockquote><script async src=\"\/\/www.instagram.com\/embed.js\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Oczywi\u015bcie, nie wszystkie opinie, kt\u00f3re mo\u017cna znale\u017a\u0107 o restauracji s\u0105 pozytywne, natomiast w\u015br\u00f3d tych pochlebnych najcz\u0119\u015bciej mo\u017cna dostrzec nawi\u0105zania do \u015bwietnej obs\u0142ugi klienta. Przyk\u0142adowa opinia Klientki na Facebooku restauracji:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>W ca\u0142o\u015bci \u015bwietne do\u015bwiadczenie. Kelner by\u0142 bardzo zaanga\u017cowany, rozumia\u0142 moje dietetyczne potrzeby (powiedzia\u0142am mu, \u017ce mam alergi\u0119 na gluten, a on zapyta\u0142: \u201cCzy to Celiakia?\u201d) To w\u0142a\u015bnie spos\u00f3b na to, by sprawi\u0107, \u017ce osoba z Celiaki\u0105 czuje si\u0119 pewnie, co do restauracji. Jedzenie i drinki pyszne i do tego radosna atmosfera z klas\u0105. \u015awietne miejsce na nasz\u0105 rocznicow\u0105 kolacj\u0119!<\/em><\/p><\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Restauracja Rose\u2019s Luxury w Waszyngtonie<\/strong><\/h4>\n\n\n\n<p>Rose\u2019s Luxury wyr\u00f3\u017cnia si\u0119 przede wszystkim niespodziankami, kt\u00f3re oferuje go\u015bciom. Dodatkowa butelka wina, ciekawe danie do przetestowania &#8211; w\u015br\u00f3d powracaj\u0105cych Go\u015bci restauracji takie dodatki s\u0105 serwowane bardzo cz\u0119sto. Zdarza si\u0119 to r\u00f3wnie\u017c przy wyj\u0105tkowych okazjach, takich jak urodziny, rocznice czy uko\u0144czenie studi\u00f3w. Prezenty i dodatki podawane do stolik\u00f3w sprawiaj\u0105, \u017ce Go\u015bcie chc\u0105 wr\u00f3ci\u0107 i sprawdzi\u0107, co b\u0119dzie na nich czeka\u0142o przy nast\u0119pnej wizycie. Jedna z opinii wystawionej restauracji na Facebooku:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>Przyszli\u015bmy tutaj na moje urodziny i absolutnie pokocha\u0142am to miejsce! Zostali\u015bmy powitani, gdy tylko drzwi restauracji si\u0119 otworzy\u0142y i zaprowadzeni na nasze miejsca. Kelner pami\u0119ta\u0142 nawet moj\u0105 przyjaci\u00f3\u0142k\u0119 z jej poprzedniej wizyty tutaj! Dodatkowa butelka Rieslinga na toast za moje urodziny by\u0142a mi\u0142ym gestem, kt\u00f3ry bardzo doceniam! (&#8230;)\u201d<\/em><br><\/p><\/blockquote>\n\n\n\n<figure class=\"wp-block-embed-instagram wp-block-embed is-type-rich is-provider-instagram\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"instagram-media\" data-instgrm-captioned data-instgrm-permalink=\"https:\/\/www.instagram.com\/p\/Buwv80cgrIR\/\" data-instgrm-version=\"12\" style=\" background:#FFF; border:0; border-radius:3px; box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width:658px; min-width:326px; padding:0; width:99.375%; width:-webkit-calc(100% - 2px); width:calc(100% - 2px);\"><div style=\"padding:16px;\"> <a href=\"https:\/\/www.instagram.com\/p\/Buwv80cgrIR\/\" style=\" background:#FFFFFF; line-height:0; padding:0 0; text-align:center; text-decoration:none; width:100%;\" target=\"_blank\"> <div style=\" display: flex; flex-direction: row; align-items: center;\"> <div style=\"background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;\"><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;\"><\/div><\/div><\/div><div style=\"padding: 19% 0;\"><\/div> <div style=\"display:block; height:50px; margin:0 auto 12px; width:50px;\"><svg width=\"50px\" height=\"50px\" viewBox=\"0 0 60 60\" version=\"1.1\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"https:\/\/www.w3.org\/1999\/xlink\"><g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g transform=\"translate(-511.000000, -20.000000)\" fill=\"#000000\"><g><path d=\"M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 C517.244,66.606 516.755,65.022 516.623,62.101 C516.479,58.943 516.448,57.996 516.448,50 C516.448,42.003 516.479,41.056 516.623,37.899 C516.755,34.978 517.244,33.391 517.654,32.338 C518.197,30.938 518.846,29.942 519.894,28.894 C520.942,27.846 521.94,27.196 523.338,26.654 C524.393,26.244 525.979,25.756 528.898,25.623 C532.057,25.479 533.004,25.448 541,25.448 C548.997,25.448 549.943,25.479 553.102,25.623 C556.021,25.756 557.607,26.244 558.662,26.654 C560.06,27.196 561.058,27.846 562.106,28.894 C563.154,29.942 563.803,30.938 564.346,32.338 C564.756,33.391 565.244,34.978 565.378,37.899 C565.522,41.056 565.552,42.003 565.552,50 C565.552,57.996 565.522,58.943 565.378,62.101 M570.82,37.631 C570.674,34.438 570.167,32.258 569.425,30.349 C568.659,28.377 567.633,26.702 565.965,25.035 C564.297,23.368 562.623,22.342 560.652,21.575 C558.743,20.834 556.562,20.326 553.369,20.18 C550.169,20.033 549.148,20 541,20 C532.853,20 531.831,20.033 528.631,20.18 C525.438,20.326 523.257,20.834 521.349,21.575 C519.376,22.342 517.703,23.368 516.035,25.035 C514.368,26.702 513.342,28.377 512.574,30.349 C511.834,32.258 511.326,34.438 511.181,37.631 C511.035,40.831 511,41.851 511,50 C511,58.147 511.035,59.17 511.181,62.369 C511.326,65.562 511.834,67.743 512.574,69.651 C513.342,71.625 514.368,73.296 516.035,74.965 C517.703,76.634 519.376,77.658 521.349,78.425 C523.257,79.167 525.438,79.673 528.631,79.82 C531.831,79.965 532.853,80.001 541,80.001 C549.148,80.001 550.169,79.965 553.369,79.82 C556.562,79.673 558.743,79.167 560.652,78.425 C562.623,77.658 564.297,76.634 565.965,74.965 C567.633,73.296 568.659,71.625 569.425,69.651 C570.167,67.743 570.674,65.562 570.82,62.369 C570.966,59.17 571,58.147 571,50 C571,41.851 570.966,40.831 570.82,37.631\"><\/path><\/g><\/g><\/g><\/svg><\/div><div style=\"padding-top: 8px;\"> <div style=\" color:#3897f0; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:550; line-height:18px;\"> View this post on Instagram<\/div><\/div><div style=\"padding: 12.5% 0;\"><\/div> <div style=\"display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;\"><div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);\"><\/div> <div style=\"background-color: #F4F4F4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;\"><\/div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);\"><\/div><\/div><div style=\"margin-left: 8px;\"> <div style=\" background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;\"><\/div> <div style=\" width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg)\"><\/div><\/div><div style=\"margin-left: auto;\"> <div style=\" width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);\"><\/div> <div style=\" background-color: #F4F4F4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);\"><\/div> <div style=\" width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);\"><\/div><\/div><\/div><\/a> <p style=\" margin:8px 0 0 0; padding:0 4px;\"> <a href=\"https:\/\/www.instagram.com\/p\/Buwv80cgrIR\/\" style=\" color:#000; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px; text-decoration:none; word-wrap:break-word;\" target=\"_blank\">The women of @rosesluxury represent! They are a strong part of each of our departments including making up the majority of our Leadership Team! We are lucky to have them in our lives (even the ones not pictured), we couldn\u2019t do what we do without them. Thank you for being our rock. Thank you for being our family! . . . . #rosesluxurydc #rosesrestaurantgroup #megustathat #IWD2019 #internationalwomensday #thefutureisfemale #womensdayiseveryday #womeninspiringwomen #womenempoweringwomen #girlgang #intersectionalfeminism<\/a><\/p> <p style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; line-height:17px; margin-bottom:0; margin-top:8px; overflow:hidden; padding:8px 0 7px; text-align:center; text-overflow:ellipsis; white-space:nowrap;\">A post shared by <a href=\"https:\/\/www.instagram.com\/rosesluxury\/\" style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px;\" target=\"_blank\"> Rose&#39;s Luxury<\/a> (@rosesluxury) on <time style=\" font-family:Arial,sans-serif; font-size:14px; line-height:17px;\" datetime=\"2019-03-08T21:02:55+00:00\">Mar 8, 2019 at 1:02pm PST<\/time><\/p><\/div><\/blockquote><script async src=\"\/\/www.instagram.com\/embed.js\"><\/script>\n<\/div><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Kawiarnie Coffeedesk<\/strong><\/h4>\n\n\n\n<p>W kawiarniach Coffeedesk Go\u015bcie mog\u0105 poczu\u0107 si\u0119 jednocze\u015bnie zadbani i na luzie. Bari\u015bci oferuj\u0105 im zawsze pomoc w doborze akcesori\u00f3w i kawy przy zakupach na miejscu. Staraj\u0105 si\u0119 pokazywa\u0107 im nowo\u015bci w menu, pami\u0119ta\u0107 o ich potrzebach i wykazywa\u0107 si\u0119 proaktywno\u015bci\u0105. W razie potrzeby, zawsze mo\u017cna z nimi porozmawia\u0107 o kawie, akcesoriach czy&#8230; pogodzie. Stali bywalcy cz\u0119sto znaj\u0105 barist\u00f3w z imienia, a psi go\u015bcie mog\u0105 zawsze liczy\u0107 na miski z wod\u0105 i mi\u0142e przyj\u0119cie. S\u0105 tak\u017ce udogodnienia dla os\u00f3b pracuj\u0105cych zdalnie &#8211; w kawiarni czekaj\u0105 na nich specjalne miejsca z gniazdkami i dobrym wifi.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/xEIJaA8ggMuTDt4eF4jGo3zeCac3WdgJHEkF1Dh3L7t9DyjpA7vuQElv5obLLve8mBdGbGKS0jakgu7U5silt0QoECYOO9wMsRRsSLZbcv_9_urme93gTcFtjjvJg30oSUgs5hLl\" alt=\"\"\/><\/figure>\n\n\n\n<p>Oto kilka przyk\u0142ad\u00f3w supreme service w kawiarniach Coffeedesk, kt\u00f3re opisali nasi Go\u015bcie:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>Go\u015bcie kawiarni na Wilczej mieli problem z wyniesieniem w\u00f3zka dzieci\u0119cego na zewn\u0105trz. Barista, kt\u00f3ry aktualnie opowiada\u0142 mi o kawie przeprosi\u0142 dos\u0142ownie na chwil\u0119, w sekund\u0119 pojawi\u0142 si\u0119 przy go\u015bciach, pom\u00f3g\u0142 przy w\u00f3zku i w kolejnej sekundzie by\u0142 zn\u00f3w przy mnie!<\/em><\/p><\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>W Coffeedesku w Ko\u0142obrzegu za d\u0142ugie oczekiwanie na czekolad\u0119 dosta\u0142am ciasteczka. A powodem czekania by\u0142o to, \u017ce barista chcia\u0142 zrobi\u0107 naprawd\u0119 dobr\u0105 czekolad\u0119!<\/em><\/p><\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>Na Wilczej chcia\u0142am spr\u00f3bowa\u0107 nitro po raz pierwszy, ale akurat si\u0119 robi\u0142o, wi\u0119c wzi\u0119\u0142am klasycznie cold brew. Jak nitro by\u0142o gotowe wasza baristka przynios\u0142a mi je do spr\u00f3bowania, po chwili wr\u00f3ci\u0142a z kolejnymi szklankami dla moich znajomych. Zacz\u0119li\u015bmy rozmawia\u0107 o kambuchy lub cascarze &#8211; nie pami\u0119tam dok\u0142adnie, ale posz\u0142a za bar i przynios\u0142a nam trzy pe\u0142ne szklanki!<\/em><\/p><\/blockquote>\n\n\n\n<figure class=\"wp-block-embed-facebook wp-block-embed is-type-rich is-provider-facebook\"><div class=\"wp-block-embed__wrapper\">\n<div id=\"fb-root\"><\/div><script async=\"1\" defer=\"1\" crossorigin=\"anonymous\" src=\"https:\/\/connect.facebook.net\/pl_PL\/sdk.js#xfbml=1&amp;version=v4.0\"><\/script><div class=\"fb-post\" data-href=\"https:\/\/www.facebook.com\/coffeedeskwilcza\/photos\/a.1924743597780708\/2288034208118310\/?type=3&amp;theater\" data-width=\"750\"><blockquote cite=\"https:\/\/www.facebook.com\/coffeedeskwilcza\/photos\/a.1924743597780708\/2288034208118310\/?type=3\" class=\"fb-xfbml-parse-ignore\"><p>To jest Robert. Robert jest odpowiedzialny za wszystkie ciacha, kt\u00f3re pojawiaj\u0105 si\u0119 w naszej witrynce i to w\u0142a\u015bnie&#8230;<\/p>Opublikowany przez <a href=\"https:\/\/www.facebook.com\/coffeedeskwilcza\/\">Coffeedesk Kawiarnia &#8211; Wilcza 42<\/a>&nbsp;<a href=\"https:\/\/www.facebook.com\/coffeedeskwilcza\/photos\/a.1924743597780708\/2288034208118310\/?type=3\">Wtorek, 30 kwietnia 2019<\/a><\/blockquote><\/div>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Jak wprowadzi\u0107 supreme service do Twojego lokalu?<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/Z_5w73VOsQhxeTZz4AOrWrUwJPI6dC_ARIu0bn70JCgJTZ50rS3_fYhKNgvUjr0kJg5MPPvWHXU7jn7MpHdq9WVxihPjjJRG8fnb91zgkBwegWCimZjx0NYDxtIACfs7Qfe2aZyA\" alt=\"\"\/><\/figure>\n\n\n\n<p>Mi\u0142e s\u0142owo baristy, szczeg\u00f3\u0142owa opowie\u015b\u0107 kelnera o daniu, kt\u00f3re chce zam\u00f3wi\u0107 Klient, sprawne serwowanie zam\u00f3wie\u0144 bez utraty ich jako\u015bci, mo\u017cliwo\u015b\u0107 zabrania do knajpy psa czy wzi\u0119cia ze sob\u0105 cz\u0119\u015bci potrawy na wynos&#8230;. Takie drobne udogodnienia i gesty obs\u0142ugi sprawiaj\u0105, \u017ce Klient jest zadowolony i wizyty w Twoim lokalu maj\u0105 dla niego ogromn\u0105 warto\u015b\u0107.&nbsp;<\/p>\n\n\n\n<p>Oto kilka prostych zasad, kt\u00f3re pomog\u0105 wprowadzi\u0107 supreme service do Twojej gastronomii:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Pierwszy kontakt jest najwa\u017cniejszy<\/strong><\/h4>\n\n\n\n<p>Dbaj o Klienta ju\u017c od pierwszego kontaktu, nie ka\u017c mu zbyt d\u0142ugo czeka\u0107 na obs\u0142ug\u0119, niech kelner zaprowadzi go do stolika, zapyta o preferencje i opowie szczeg\u00f3\u0142owo o wybranych daniach. Je\u015bli Go\u015b\u0107 odwiedzi\u0142 Twoj\u0105 restauracj\u0119 po raz pierwszy, zr\u00f3b co\u015b wyj\u0105tkowego &#8211; zaskocz go dodatkow\u0105 przystawk\u0105, opowiedz o historii Twojej knajpy, przedstaw najlepsze dania. Niech poczuje, \u017ce trafi\u0142 do wyj\u0105tkowego miejsca, kt\u00f3re zapami\u0119ta na d\u0142ugo i b\u0119dzie chcia\u0142 poleca\u0107 najbli\u017cszym.&nbsp;<\/p>\n\n\n\n<p>W przypadku kawiarni zastosuj podobny schemat &#8211; nie ka\u017c klientowi czeka\u0107 przy barze, powitaj go przyja\u017anie ju\u017c w momencie wej\u015bcia do kawiarni. Opowiedz o serwowanych daniach i napojach. Zaskocz dodatkowym ciastkiem!<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Nie ka\u017c Go\u015bciom czeka\u0107 zbyt d\u0142ugo<\/strong><\/h4>\n\n\n\n<p>Oczywiste jest, \u017ce g\u0142odny Go\u015b\u0107 w restauracji lub spragniony Klient kawiarni nie chce czeka\u0107 zbyt d\u0142ugo na swoj\u0105 potraw\u0119 czy nap\u00f3j. Je\u015bli masz du\u017cy ruch w restauracji i nie mo\u017cesz nad\u0105\u017cy\u0107 z wydawaniem obs\u0142uguj Klient\u00f3w etapami. Niech kelner podchodzi do stolika z napojami, nast\u0119pnie z przystawkami lub czym\u015b innym do degustacji. Mo\u017ce zaproponowa\u0107 nowo\u015b\u0107 w menu albo zagada\u0107 przyja\u017anie Go\u015bci. W takich trudnych sytuacjach, zar\u00f3wno restauracja, jak i kawiarnia powinna mie\u0107 plan B, by zaj\u0105\u0107 czym\u015b Go\u015bci, zanim dostan\u0105 docelowe zam\u00f3wienie. Dobrym pomys\u0142em s\u0105 np. gry czy ksi\u0105\u017cki dost\u0119pne na p\u00f3\u0142kach lokalu przeznaczone do ich dyspozycji.<\/p>\n\n\n\n<figure class=\"wp-block-embed-instagram wp-block-embed is-type-rich is-provider-instagram\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"instagram-media\" data-instgrm-captioned data-instgrm-permalink=\"https:\/\/www.instagram.com\/p\/BwzZidNBw8d\/\" data-instgrm-version=\"12\" style=\" background:#FFF; border:0; border-radius:3px; box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width:658px; min-width:326px; padding:0; width:99.375%; width:-webkit-calc(100% - 2px); width:calc(100% - 2px);\"><div style=\"padding:16px;\"> <a href=\"https:\/\/www.instagram.com\/p\/BwzZidNBw8d\/\" style=\" background:#FFFFFF; line-height:0; padding:0 0; text-align:center; text-decoration:none; width:100%;\" target=\"_blank\"> <div style=\" display: flex; flex-direction: row; align-items: center;\"> <div style=\"background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;\"><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;\"><\/div><\/div><\/div><div style=\"padding: 19% 0;\"><\/div> <div style=\"display:block; height:50px; margin:0 auto 12px; width:50px;\"><svg width=\"50px\" height=\"50px\" viewBox=\"0 0 60 60\" version=\"1.1\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"https:\/\/www.w3.org\/1999\/xlink\"><g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g transform=\"translate(-511.000000, -20.000000)\" fill=\"#000000\"><g><path d=\"M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 C517.244,66.606 516.755,65.022 516.623,62.101 C516.479,58.943 516.448,57.996 516.448,50 C516.448,42.003 516.479,41.056 516.623,37.899 C516.755,34.978 517.244,33.391 517.654,32.338 C518.197,30.938 518.846,29.942 519.894,28.894 C520.942,27.846 521.94,27.196 523.338,26.654 C524.393,26.244 525.979,25.756 528.898,25.623 C532.057,25.479 533.004,25.448 541,25.448 C548.997,25.448 549.943,25.479 553.102,25.623 C556.021,25.756 557.607,26.244 558.662,26.654 C560.06,27.196 561.058,27.846 562.106,28.894 C563.154,29.942 563.803,30.938 564.346,32.338 C564.756,33.391 565.244,34.978 565.378,37.899 C565.522,41.056 565.552,42.003 565.552,50 C565.552,57.996 565.522,58.943 565.378,62.101 M570.82,37.631 C570.674,34.438 570.167,32.258 569.425,30.349 C568.659,28.377 567.633,26.702 565.965,25.035 C564.297,23.368 562.623,22.342 560.652,21.575 C558.743,20.834 556.562,20.326 553.369,20.18 C550.169,20.033 549.148,20 541,20 C532.853,20 531.831,20.033 528.631,20.18 C525.438,20.326 523.257,20.834 521.349,21.575 C519.376,22.342 517.703,23.368 516.035,25.035 C514.368,26.702 513.342,28.377 512.574,30.349 C511.834,32.258 511.326,34.438 511.181,37.631 C511.035,40.831 511,41.851 511,50 C511,58.147 511.035,59.17 511.181,62.369 C511.326,65.562 511.834,67.743 512.574,69.651 C513.342,71.625 514.368,73.296 516.035,74.965 C517.703,76.634 519.376,77.658 521.349,78.425 C523.257,79.167 525.438,79.673 528.631,79.82 C531.831,79.965 532.853,80.001 541,80.001 C549.148,80.001 550.169,79.965 553.369,79.82 C556.562,79.673 558.743,79.167 560.652,78.425 C562.623,77.658 564.297,76.634 565.965,74.965 C567.633,73.296 568.659,71.625 569.425,69.651 C570.167,67.743 570.674,65.562 570.82,62.369 C570.966,59.17 571,58.147 571,50 C571,41.851 570.966,40.831 570.82,37.631\"><\/path><\/g><\/g><\/g><\/svg><\/div><div style=\"padding-top: 8px;\"> <div style=\" color:#3897f0; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:550; line-height:18px;\"> View this post on Instagram<\/div><\/div><div style=\"padding: 12.5% 0;\"><\/div> <div style=\"display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;\"><div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);\"><\/div> <div style=\"background-color: #F4F4F4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;\"><\/div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);\"><\/div><\/div><div style=\"margin-left: 8px;\"> <div style=\" background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;\"><\/div> <div style=\" width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg)\"><\/div><\/div><div style=\"margin-left: auto;\"> <div style=\" width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);\"><\/div> <div style=\" background-color: #F4F4F4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);\"><\/div> <div style=\" width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);\"><\/div><\/div><\/div><\/a> <p style=\" margin:8px 0 0 0; padding:0 4px;\"> <a href=\"https:\/\/www.instagram.com\/p\/BwzZidNBw8d\/\" style=\" color:#000; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px; text-decoration:none; word-wrap:break-word;\" target=\"_blank\">Kawa to zabawa, na Bajkowym z Pati i Dom\u0105 wprowadzamy w bajeczny \u015awiat Przelew\u00f3w. \ud83c\udf1d\ud83d\ude4c\ud83c\udffb #kawiarnia #food #foodporn #meat #brazylia #lunch #warszawa #kolobrzeg #dzie\u0144dobry #mi\u0142egodnia #kawa #herbata #tea #eco #icelattee #s\u0142odko\u015bci #latte #mleko #cappucino #pyszne #design #latteart<\/a><\/p> <p style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; line-height:17px; margin-bottom:0; margin-top:8px; overflow:hidden; padding:8px 0 7px; text-align:center; text-overflow:ellipsis; white-space:nowrap;\">A post shared by <a href=\"https:\/\/www.instagram.com\/kawiarniacoffeedesk\/\" style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px;\" target=\"_blank\"> Kawiarnia Coffeedesk<\/a> (@kawiarniacoffeedesk) on <time style=\" font-family:Arial,sans-serif; font-size:14px; line-height:17px;\" datetime=\"2019-04-28T14:47:35+00:00\">Apr 28, 2019 at 7:47am PDT<\/time><\/p><\/div><\/blockquote><script async src=\"\/\/www.instagram.com\/embed.js\"><\/script>\n<\/div><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>S\u0142uchaj i rozmawiaj<\/strong><\/h4>\n\n\n\n<p>S\u0142uchaj tego, co Klient m\u00f3wi podczas wizyty w restauracji, monitoruj jak ocenia Ci\u0119 w mediach spo\u0142eczno\u015bciowych. Kontakt powinien wychodzi\u0107 tak\u017ce od Ciebie. Przeprowadzaj ankiety, dopytuj Go\u015bci, co im smakowa\u0142o, zach\u0119caj do podzielenia si\u0119 opiniami. Pokazuj Klientom, \u017ce ich zdanie jest dla Ciebie wa\u017cne. Je\u015bli przeprowadzasz ankiet\u0119 dotycz\u0105c\u0105 wprowadzenia nowej pozycji w menu, zrealizuj obietnic\u0119 zgodnie z wyborem g\u0142osuj\u0105cych.<\/p>\n\n\n\n<figure class=\"wp-block-embed-facebook wp-block-embed is-type-rich is-provider-facebook\"><div class=\"wp-block-embed__wrapper\">\n<div id=\"fb-root\"><\/div><script async=\"1\" defer=\"1\" crossorigin=\"anonymous\" src=\"https:\/\/connect.facebook.net\/pl_PL\/sdk.js#xfbml=1&amp;version=v4.0\"><\/script><div class=\"fb-post\" data-href=\"https:\/\/www.facebook.com\/coffeedeskwilcza\/photos\/a.1924743597780708\/2293247074263690\/?type=3&amp;theater\" data-width=\"750\"><blockquote cite=\"https:\/\/www.facebook.com\/coffeedeskwilcza\/photos\/a.1924743597780708\/2293247074263690\/?type=3\" class=\"fb-xfbml-parse-ignore\"><p>It&#039;s official, otwieramy wi\u0119cej Coffeedesk\u00f3w! Pierwszy ju\u017c niebawem, a gdzie kolejne? Wpadnijcie na Wilcz\u0105 wbi\u0107 pinezk\u0119! \ud83d\udccc<\/p>Opublikowany przez <a href=\"https:\/\/www.facebook.com\/coffeedeskwilcza\/\">Coffeedesk Kawiarnia &#8211; Wilcza 42<\/a>&nbsp;<a href=\"https:\/\/www.facebook.com\/coffeedeskwilcza\/photos\/a.1924743597780708\/2293247074263690\/?type=3\">\u015aroda, 8 maja 2019<\/a><\/blockquote><\/div>\n<\/div><\/figure>\n\n\n\n<p>Rozmawiaj z Klientem przy stoliku i przy barze. Zagadaj o preferencje smakowe, porad\u017a, co mo\u017ce mu najbardziej smakowa\u0107. Nie b\u0105d\u017a jednak natarczywy &#8211; ka\u017cdy czasem ma gorszy dzie\u0144 i nie ma ochoty na pogaduchy. Je\u015bli personel w Twoim lokalu sk\u0142ada si\u0119 z empatycznych os\u00f3b, wyczuj\u0105 bez problemu, w jaki spos\u00f3b odnosi\u0107 si\u0119 do poszczeg\u00f3lnych Go\u015bci.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Wychod\u017a z inicjatyw\u0105!<\/strong><\/h4>\n\n\n\n<p>Podanie kawy, kt\u00f3ra jest smaczna to jeszcze nie wyczyn! Aby zrobi\u0107 wra\u017cenie na Go\u015bciach, powiniene\u015b wyr\u00f3\u017cni\u0107 si\u0119 czym\u015b szczeg\u00f3lnym. Mo\u017cesz np. namawia\u0107 swoich barist\u00f3w, by przy mniejszym ruchu tworzyli na kawach mlecznych ciekawe latte arty &#8211; \u0142adny rysunek na pewno sprawi, \u017ce na twarzach Go\u015bci pojawi si\u0119 u\u015bmiech.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/PsKRWf1b8h4WuydkKrzYZ6hXken2x8fMXWRD0Ob3k4H1cHBB90Pvcm5Ozu6MZAVVOoeI50tBlCW6_krulcDQSnrHy8WFvfHeu8Mh4MXfJiELUbkd2IFHZgW8KdzBgXVdx89k7EUL\" alt=\"\"\/><\/figure>\n\n\n\n<p>Je\u015bli Twoi Kelnerzy dostrzeg\u0105, \u017ce Go\u015bcie nie dali rady zje\u015b\u0107 du\u017cej porcji obiadu w ca\u0142o\u015bci, zaproponuj im opakowanie na wynos. Niekt\u00f3rzy mog\u0105 czu\u0107 si\u0119 skr\u0119powani, by zada\u0107 takie pytanie, wi\u0119c w ten spos\u00f3b jeste\u015b o krok przed ich potrzebami. Kiedy Go\u015bcie zjedli ju\u017c swoje ciastko lub obiad i wci\u0105\u017c siedz\u0105 przy stoliku, przynie\u015b im szklank\u0119 wody z cytryn\u0105. Je\u015bli go\u015bcie przyszli ze znajomymi, zaproponuj im zrobienie wsp\u00f3lnego zdj\u0119cia. Poka\u017cesz w ten spos\u00f3b, \u017ce pami\u0119tasz o nich, obserwujesz i dbasz o spe\u0142nianie ich potrzeb.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Zapami\u0119taj swoich go\u015bci i nagradzaj lojalno\u015b\u0107<\/strong><\/h4>\n\n\n\n<p>Ka\u017cdy Klient b\u0119dzie mi\u0142o zaskoczony, kiedy zauwa\u017cy, \u017ce pami\u0119tasz go z ostatniej wizyty w lokalu i znasz jego preferencje smakowe. Kiedy witasz Go\u015bci ju\u017c od progu i nawi\u0105zujesz do waszej ostatniej rozmowy, czuj\u0105 si\u0119 jak w domu i chc\u0105 wraca\u0107.<\/p>\n\n\n\n<p>Skoro ju\u017c wracaj\u0105, pami\u0119taj, by ich nagradza\u0107. Znaj\u0105c imiona i preferencje swoich Go\u015bci, wiesz ju\u017c czym mo\u017cesz ich uj\u0105\u0107. Przygotuj co\u015b do degustacji, zaskocz nowym daniem, kt\u00f3re mog\u0105 polubi\u0107, zaproponuj specjalny rabat. Wbrew pozorom nic na tym nie stracisz, bo prawdopodobnie Tw\u00f3j lojalny Klient nie tylko wr\u00f3ci do lokalu, ale tak\u017ce przyprowadzi ze sob\u0105 znajomych i podzieli si\u0119 pozytywn\u0105 opini\u0105 o Twojej wyj\u0105tkowej obs\u0142udze w social mediach.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed-instagram wp-block-embed is-type-rich is-provider-instagram\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"instagram-media\" data-instgrm-captioned data-instgrm-permalink=\"https:\/\/www.instagram.com\/p\/BxCHRy8Biom\/\" data-instgrm-version=\"12\" style=\" background:#FFF; border:0; border-radius:3px; box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width:658px; min-width:326px; padding:0; width:99.375%; width:-webkit-calc(100% - 2px); width:calc(100% - 2px);\"><div style=\"padding:16px;\"> <a href=\"https:\/\/www.instagram.com\/p\/BxCHRy8Biom\/\" style=\" background:#FFFFFF; line-height:0; padding:0 0; text-align:center; text-decoration:none; width:100%;\" target=\"_blank\"> <div style=\" display: flex; flex-direction: row; align-items: center;\"> <div style=\"background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;\"><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;\"><\/div><\/div><\/div><div style=\"padding: 19% 0;\"><\/div> <div style=\"display:block; height:50px; margin:0 auto 12px; width:50px;\"><svg width=\"50px\" height=\"50px\" viewBox=\"0 0 60 60\" version=\"1.1\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"https:\/\/www.w3.org\/1999\/xlink\"><g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g transform=\"translate(-511.000000, -20.000000)\" fill=\"#000000\"><g><path d=\"M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 C517.244,66.606 516.755,65.022 516.623,62.101 C516.479,58.943 516.448,57.996 516.448,50 C516.448,42.003 516.479,41.056 516.623,37.899 C516.755,34.978 517.244,33.391 517.654,32.338 C518.197,30.938 518.846,29.942 519.894,28.894 C520.942,27.846 521.94,27.196 523.338,26.654 C524.393,26.244 525.979,25.756 528.898,25.623 C532.057,25.479 533.004,25.448 541,25.448 C548.997,25.448 549.943,25.479 553.102,25.623 C556.021,25.756 557.607,26.244 558.662,26.654 C560.06,27.196 561.058,27.846 562.106,28.894 C563.154,29.942 563.803,30.938 564.346,32.338 C564.756,33.391 565.244,34.978 565.378,37.899 C565.522,41.056 565.552,42.003 565.552,50 C565.552,57.996 565.522,58.943 565.378,62.101 M570.82,37.631 C570.674,34.438 570.167,32.258 569.425,30.349 C568.659,28.377 567.633,26.702 565.965,25.035 C564.297,23.368 562.623,22.342 560.652,21.575 C558.743,20.834 556.562,20.326 553.369,20.18 C550.169,20.033 549.148,20 541,20 C532.853,20 531.831,20.033 528.631,20.18 C525.438,20.326 523.257,20.834 521.349,21.575 C519.376,22.342 517.703,23.368 516.035,25.035 C514.368,26.702 513.342,28.377 512.574,30.349 C511.834,32.258 511.326,34.438 511.181,37.631 C511.035,40.831 511,41.851 511,50 C511,58.147 511.035,59.17 511.181,62.369 C511.326,65.562 511.834,67.743 512.574,69.651 C513.342,71.625 514.368,73.296 516.035,74.965 C517.703,76.634 519.376,77.658 521.349,78.425 C523.257,79.167 525.438,79.673 528.631,79.82 C531.831,79.965 532.853,80.001 541,80.001 C549.148,80.001 550.169,79.965 553.369,79.82 C556.562,79.673 558.743,79.167 560.652,78.425 C562.623,77.658 564.297,76.634 565.965,74.965 C567.633,73.296 568.659,71.625 569.425,69.651 C570.167,67.743 570.674,65.562 570.82,62.369 C570.966,59.17 571,58.147 571,50 C571,41.851 570.966,40.831 570.82,37.631\"><\/path><\/g><\/g><\/g><\/svg><\/div><div style=\"padding-top: 8px;\"> <div style=\" color:#3897f0; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:550; line-height:18px;\"> View this post on Instagram<\/div><\/div><div style=\"padding: 12.5% 0;\"><\/div> <div style=\"display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;\"><div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);\"><\/div> <div style=\"background-color: #F4F4F4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;\"><\/div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);\"><\/div><\/div><div style=\"margin-left: 8px;\"> <div style=\" background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;\"><\/div> <div style=\" width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg)\"><\/div><\/div><div style=\"margin-left: auto;\"> <div style=\" width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);\"><\/div> <div style=\" background-color: #F4F4F4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);\"><\/div> <div style=\" width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);\"><\/div><\/div><\/div><\/a> <p style=\" margin:8px 0 0 0; padding:0 4px;\"> <a href=\"https:\/\/www.instagram.com\/p\/BxCHRy8Biom\/\" style=\" color:#000; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px; text-decoration:none; word-wrap:break-word;\" target=\"_blank\">Dla tych, kt\u00f3rym zimno &#8211; mamy herbat\u0119 \ud83c\udf75 dla tych rozgrzanych &#8211; cold brew \u2615\ufe0f a dla smutnych s\u0142odkie ciasta \ud83c\udf70 Zapraszamy na odpoczynek po odpoczynku \u2764\ufe0f\u263a\ufe0f #kawiarnia #food #foodporn #meat #brazylia #lunch #warszawa #kolobrzeg #dzie\u0144dobry #mi\u0142egodnia #kawa #herbata #tea #ciasto #icelattee #s\u0142odko\u015bci #latte #mleko #cappucino #warsaw #design #alan<\/a><\/p> <p style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; line-height:17px; margin-bottom:0; margin-top:8px; overflow:hidden; padding:8px 0 7px; text-align:center; text-overflow:ellipsis; white-space:nowrap;\">A post shared by <a href=\"https:\/\/www.instagram.com\/kawiarniacoffeedesk\/\" style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px;\" target=\"_blank\"> Kawiarnia Coffeedesk<\/a> (@kawiarniacoffeedesk) on <time style=\" font-family:Arial,sans-serif; font-size:14px; line-height:17px;\" datetime=\"2019-05-04T07:56:38+00:00\">May 4, 2019 at 12:56am PDT<\/time><\/p><\/div><\/blockquote><script async src=\"\/\/www.instagram.com\/embed.js\"><\/script>\n<\/div><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Wykorzystuj konflikty, by pokaza\u0107 klas\u0119<\/strong><\/h4>\n\n\n\n<p>Nie jest trudno utrzyma\u0107 lojalno\u015b\u0107 Go\u015bci, gdy wszystko idzie po Twojej my\u015bli. Jednak co zrobi\u0107, gdy niespodziewanie pojawi\u0105 si\u0119 problemy?&nbsp;<\/p>\n\n\n\n<p>Trzymaj si\u0119 zasady, \u017ce Klient ma zawsze racj\u0119. Je\u017celi masz pewno\u015b\u0107, \u017ce nawet ma\u0142a cz\u0119\u015b\u0107 winy za zaistnia\u0142\u0105 sytuacj\u0119 le\u017cy po Twojej stronie, przepro\u015b, zaproponuj rozwi\u0105zanie i nie tra\u0107 spokoju. Z jednej strony, Klient od razu dostanie to, czego chcia\u0142. Z drugiej \u2013 Tw\u00f3j spok\u00f3j z pewno\u015bci\u0105 b\u0119dzie zara\u017aliwy.&nbsp;<\/p>\n\n\n\n<p>Kiedy Klienci dodaj\u0105 negatywn\u0105 opini\u0119 na temat Twojego lokalu w social mediach musisz zareagowa\u0107. Nie pozostawiaj \u017cadnej recenzji bez odpowiedzi, bo w ten spos\u00f3b nie tylko nie przyznajesz si\u0119 do b\u0142\u0119du, ale r\u00f3wnie\u017c wykazujesz si\u0119 ignorancj\u0105, kt\u00f3rej Go\u015bcie nie lubi\u0105. Poka\u017c klas\u0119, m\u00f3wi\u0105c w czym zawini\u0142e\u015b i pr\u00f3buj\u0105c nie pope\u0142nia\u0107 tych samych b\u0142\u0119d\u00f3w.<\/p>\n\n\n\n<p><strong>Pami\u0119taj, \u017ce wyj\u0105tkowa obs\u0142uga Klienta to nie tylko spos\u00f3b w jaki traktujesz swoich Go\u015bci, ale tak\u017ce jako\u015b\u0107 serwowanych potraw i napoi. Szacunek do jako\u015bci powinien by\u0107 obecny na wszystkich p\u0142aszczyznach Twojego biznesu.&nbsp;<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>\u0179r\u00f3d\u0142a:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Dziewanowska K. (2010), <a href=\"http:\/\/www.sim.wz.uw.edu.pl\/sites\/default\/files\/artykuly\/sim_2010_1_dziewanowska.pdf\">Determinanty zachowa\u0144 lojalno\u015bciowych nabywc\u00f3w<\/a> &#8222;Studia i Materia\u0142y \/ Wydzia\u0142 Zarz\u0105dzania. Uniwersytet Warszawski&#8221;, nr 1, str. 21-30<\/li><li> Deloitte, Through guests\u2019 eyes. Serving up a great restaurant customer experience, 2017<\/li><li> <a href=\"https:\/\/pos.toasttab.com\/blog\/restaurant-customer-service\">https:\/\/pos.toasttab.com\/blog\/restaurant-customer-service<\/a> <\/li><li> <a href=\"https:\/\/restaurantengine.com\/deliver-excellent-customer-service\/\">https:\/\/restaurantengine.com\/deliver-excellent-customer-service\/<\/a>  <\/li><li> https:\/\/www.benbria.com\/10-stats-on-the-importance-of-customer-experience-in-restaurants\/ <\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prowadzisz kawiarni\u0119 lub restauracj\u0119 i zastanawiasz si\u0119, w jaki spos\u00f3b mo\u017cesz sprawi\u0107, by Go\u015bcie cz\u0119\u015bciej do Ciebie wracali? To Ty musisz zadba\u0107, by maj\u0105c nieograniczony wyb\u00f3r lokali gastronomicznych, Klient chcia\u0142 przychodzi\u0107 w\u0142a\u015bnie do Ciebie. Jak to zrobi\u0107? Kim jest lojalny Klient i czym charakteryzuje si\u0119 supreme service? Jak wprowadzi\u0107 zmiany w obs\u0142udze, kt\u00f3re mog\u0105 zmieni\u0107 oblicze Twojego lokalu? &#8211; o tym przeczytasz w naszym artykule. <\/p>\n","protected":false},"author":3,"featured_media":3911,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[31,33,35],"tags":[76,87,100,102,84,104,105,103],"class_list":{"0":"post-3907","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-baza-wiedzy-managera","8":"category-marketing","9":"category-trendy","10":"tag-kawiarnia","11":"tag-kawiarnia-speciality","12":"tag-lojalnosc-klienta","13":"tag-marketing","14":"tag-marketing-kawiarni","15":"tag-obsluga-klienta","16":"tag-supreme-service","17":"tag-trendy"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Moc obs\u0142ugi klienta w \u015bwiecie gastronomii - Blog B2B Coffeedesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Moc obs\u0142ugi klienta w \u015bwiecie gastronomii - Blog B2B Coffeedesk\" \/>\n<meta property=\"og:description\" content=\"Prowadzisz kawiarni\u0119 lub restauracj\u0119 i zastanawiasz si\u0119, w jaki spos\u00f3b mo\u017cesz sprawi\u0107, by Go\u015bcie cz\u0119\u015bciej do Ciebie wracali? To Ty musisz zadba\u0107, by maj\u0105c nieograniczony wyb\u00f3r lokali gastronomicznych, Klient chcia\u0142 przychodzi\u0107 w\u0142a\u015bnie do Ciebie. Jak to zrobi\u0107? Kim jest lojalny Klient i czym charakteryzuje si\u0119 supreme service? Jak wprowadzi\u0107 zmiany w obs\u0142udze, kt\u00f3re mog\u0105 zmieni\u0107 oblicze Twojego lokalu? - o tym przeczytasz w naszym artykule.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog B2B Coffeedesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/coffeedeskpl\" \/>\n<meta property=\"article:published_time\" content=\"2019-08-28T08:42:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-08-28T08:43:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/b2b.coffeedesk.pl\/blog\/wp-content\/uploads\/2019\/08\/AdobeStock_143824645-1024x683.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"683\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Marta Tuszy\u0144ska\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@CoffeeDeskPl\" \/>\n<meta name=\"twitter:site\" content=\"@CoffeeDeskPl\" \/>\n<meta name=\"twitter:label1\" content=\"Napisane przez\" \/>\n\t<meta name=\"twitter:data1\" content=\"Marta Tuszy\u0144ska\" \/>\n\t<meta name=\"twitter:label2\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data2\" content=\"15 minut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/\"},\"author\":{\"name\":\"Marta Tuszy\u0144ska\",\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/#\/schema\/person\/c07c3ac978e106c07565d0add347996c\"},\"headline\":\"Moc obs\u0142ugi klienta w \u015bwiecie gastronomii\",\"datePublished\":\"2019-08-28T08:42:58+00:00\",\"dateModified\":\"2019-08-28T08:43:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/\"},\"wordCount\":2945,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/b2b.coffeedesk.pl\/blog\/wp-content\/uploads\/2019\/08\/AdobeStock_143824645.jpeg\",\"keywords\":[\"kawiarnia\",\"kawiarnia speciality\",\"lojalno\u015b\u0107 klienta\",\"marketing\",\"marketing kawiarni\",\"obs\u0142uga klienta\",\"supreme service\",\"trendy\"],\"articleSection\":[\"Baza wiedzy managera\",\"Marketing\",\"Trendy\"],\"inLanguage\":\"pl-PL\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/\",\"url\":\"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/\",\"name\":\"Moc obs\u0142ugi klienta w \u015bwiecie gastronomii - Blog B2B Coffeedesk\",\"isPartOf\":{\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/b2b.coffeedesk.pl\/blog\/wp-content\/uploads\/2019\/08\/AdobeStock_143824645.jpeg\",\"datePublished\":\"2019-08-28T08:42:58+00:00\",\"dateModified\":\"2019-08-28T08:43:58+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/#breadcrumb\"},\"inLanguage\":\"pl-PL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/#primaryimage\",\"url\":\"https:\/\/b2b.coffeedesk.pl\/blog\/wp-content\/uploads\/2019\/08\/AdobeStock_143824645.jpeg\",\"contentUrl\":\"https:\/\/b2b.coffeedesk.pl\/blog\/wp-content\/uploads\/2019\/08\/AdobeStock_143824645.jpeg\",\"width\":7952,\"height\":5304,\"caption\":\"Friendly bartender serving espresso coffee to a middle-aged customer in the interior of a modern coffee shop\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Strona g\u0142\u00f3wna\",\"item\":\"https:\/\/b2b.coffeedesk.pl\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Moc obs\u0142ugi klienta w \u015bwiecie gastronomii\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/#website\",\"url\":\"https:\/\/b2b.coffeedesk.pl\/blog\/\",\"name\":\"Blog B2B Coffeedesk\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/b2b.coffeedesk.pl\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pl-PL\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/#organization\",\"name\":\"Coffeedesk.pl B2B\",\"url\":\"https:\/\/b2b.coffeedesk.pl\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/b2b.coffeedesk.pl\/blog\/wp-content\/uploads\/2024\/04\/Coffeedesk_business.png\",\"contentUrl\":\"https:\/\/b2b.coffeedesk.pl\/blog\/wp-content\/uploads\/2024\/04\/Coffeedesk_business.png\",\"width\":210,\"height\":53,\"caption\":\"Coffeedesk.pl B2B\"},\"image\":{\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/coffeedeskpl\",\"https:\/\/x.com\/CoffeeDeskPl\",\"https:\/\/www.instagram.com\/coffeedeskpl\/\",\"https:\/\/www.youtube.com\/user\/coffeedeskpl\",\"https:\/\/www.linkedin.com\/company\/coffeedesk\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/#\/schema\/person\/c07c3ac978e106c07565d0add347996c\",\"name\":\"Marta Tuszy\u0144ska\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\/\/b2b.coffeedesk.pl\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/1adff1d314e442a32caa50cb526c3bba?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/1adff1d314e442a32caa50cb526c3bba?s=96&d=mm&r=g\",\"caption\":\"Marta Tuszy\u0144ska\"},\"description\":\"Herbaciana dusza - herbat\u0119 pije zawsze i do wszystkiego! Zg\u0142\u0119bia z pasj\u0105 tajniki kawowego \u015bwiata. Content Lead w zespole marketingu Coffeedesk z mocnym zaci\u0119ciem pisarskim. Po godzinach mi\u0142o\u015bniczka planowania podr\u00f3\u017cy oraz nowych kulinarnych dozna\u0144.\",\"sameAs\":[\"http:\/\/www.coffeedesk.pl\"],\"url\":\"https:\/\/b2b.coffeedesk.pl\/blog\/author\/marta\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Moc obs\u0142ugi klienta w \u015bwiecie gastronomii - Blog B2B Coffeedesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/","og_locale":"pl_PL","og_type":"article","og_title":"Moc obs\u0142ugi klienta w \u015bwiecie gastronomii - Blog B2B Coffeedesk","og_description":"Prowadzisz kawiarni\u0119 lub restauracj\u0119 i zastanawiasz si\u0119, w jaki spos\u00f3b mo\u017cesz sprawi\u0107, by Go\u015bcie cz\u0119\u015bciej do Ciebie wracali? To Ty musisz zadba\u0107, by maj\u0105c nieograniczony wyb\u00f3r lokali gastronomicznych, Klient chcia\u0142 przychodzi\u0107 w\u0142a\u015bnie do Ciebie. Jak to zrobi\u0107? Kim jest lojalny Klient i czym charakteryzuje si\u0119 supreme service? Jak wprowadzi\u0107 zmiany w obs\u0142udze, kt\u00f3re mog\u0105 zmieni\u0107 oblicze Twojego lokalu? - o tym przeczytasz w naszym artykule.","og_url":"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/","og_site_name":"Blog B2B Coffeedesk","article_publisher":"https:\/\/www.facebook.com\/coffeedeskpl","article_published_time":"2019-08-28T08:42:58+00:00","article_modified_time":"2019-08-28T08:43:58+00:00","og_image":[{"width":1024,"height":683,"url":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-content\/uploads\/2019\/08\/AdobeStock_143824645-1024x683.jpeg","type":"image\/jpeg"}],"author":"Marta Tuszy\u0144ska","twitter_card":"summary_large_image","twitter_creator":"@CoffeeDeskPl","twitter_site":"@CoffeeDeskPl","twitter_misc":{"Napisane przez":"Marta Tuszy\u0144ska","Szacowany czas czytania":"15 minut"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/#article","isPartOf":{"@id":"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/"},"author":{"name":"Marta Tuszy\u0144ska","@id":"https:\/\/b2b.coffeedesk.pl\/blog\/#\/schema\/person\/c07c3ac978e106c07565d0add347996c"},"headline":"Moc obs\u0142ugi klienta w \u015bwiecie gastronomii","datePublished":"2019-08-28T08:42:58+00:00","dateModified":"2019-08-28T08:43:58+00:00","mainEntityOfPage":{"@id":"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/"},"wordCount":2945,"commentCount":0,"publisher":{"@id":"https:\/\/b2b.coffeedesk.pl\/blog\/#organization"},"image":{"@id":"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/#primaryimage"},"thumbnailUrl":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-content\/uploads\/2019\/08\/AdobeStock_143824645.jpeg","keywords":["kawiarnia","kawiarnia speciality","lojalno\u015b\u0107 klienta","marketing","marketing kawiarni","obs\u0142uga klienta","supreme service","trendy"],"articleSection":["Baza wiedzy managera","Marketing","Trendy"],"inLanguage":"pl-PL"},{"@type":"WebPage","@id":"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/","url":"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/","name":"Moc obs\u0142ugi klienta w \u015bwiecie gastronomii - Blog B2B Coffeedesk","isPartOf":{"@id":"https:\/\/b2b.coffeedesk.pl\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/#primaryimage"},"image":{"@id":"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/#primaryimage"},"thumbnailUrl":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-content\/uploads\/2019\/08\/AdobeStock_143824645.jpeg","datePublished":"2019-08-28T08:42:58+00:00","dateModified":"2019-08-28T08:43:58+00:00","breadcrumb":{"@id":"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/#breadcrumb"},"inLanguage":"pl-PL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/"]}]},{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/#primaryimage","url":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-content\/uploads\/2019\/08\/AdobeStock_143824645.jpeg","contentUrl":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-content\/uploads\/2019\/08\/AdobeStock_143824645.jpeg","width":7952,"height":5304,"caption":"Friendly bartender serving espresso coffee to a middle-aged customer in the interior of a modern coffee shop"},{"@type":"BreadcrumbList","@id":"https:\/\/b2b.coffeedesk.pl\/blog\/2019\/08\/28\/moc-obslugi-klienta-w-swiecie-gastronomii\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Strona g\u0142\u00f3wna","item":"https:\/\/b2b.coffeedesk.pl\/blog\/"},{"@type":"ListItem","position":2,"name":"Moc obs\u0142ugi klienta w \u015bwiecie gastronomii"}]},{"@type":"WebSite","@id":"https:\/\/b2b.coffeedesk.pl\/blog\/#website","url":"https:\/\/b2b.coffeedesk.pl\/blog\/","name":"Blog B2B Coffeedesk","description":"","publisher":{"@id":"https:\/\/b2b.coffeedesk.pl\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/b2b.coffeedesk.pl\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pl-PL"},{"@type":"Organization","@id":"https:\/\/b2b.coffeedesk.pl\/blog\/#organization","name":"Coffeedesk.pl B2B","url":"https:\/\/b2b.coffeedesk.pl\/blog\/","logo":{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/b2b.coffeedesk.pl\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-content\/uploads\/2024\/04\/Coffeedesk_business.png","contentUrl":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-content\/uploads\/2024\/04\/Coffeedesk_business.png","width":210,"height":53,"caption":"Coffeedesk.pl B2B"},"image":{"@id":"https:\/\/b2b.coffeedesk.pl\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/coffeedeskpl","https:\/\/x.com\/CoffeeDeskPl","https:\/\/www.instagram.com\/coffeedeskpl\/","https:\/\/www.youtube.com\/user\/coffeedeskpl","https:\/\/www.linkedin.com\/company\/coffeedesk"]},{"@type":"Person","@id":"https:\/\/b2b.coffeedesk.pl\/blog\/#\/schema\/person\/c07c3ac978e106c07565d0add347996c","name":"Marta Tuszy\u0144ska","image":{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/b2b.coffeedesk.pl\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/1adff1d314e442a32caa50cb526c3bba?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1adff1d314e442a32caa50cb526c3bba?s=96&d=mm&r=g","caption":"Marta Tuszy\u0144ska"},"description":"Herbaciana dusza - herbat\u0119 pije zawsze i do wszystkiego! Zg\u0142\u0119bia z pasj\u0105 tajniki kawowego \u015bwiata. Content Lead w zespole marketingu Coffeedesk z mocnym zaci\u0119ciem pisarskim. Po godzinach mi\u0142o\u015bniczka planowania podr\u00f3\u017cy oraz nowych kulinarnych dozna\u0144.","sameAs":["http:\/\/www.coffeedesk.pl"],"url":"https:\/\/b2b.coffeedesk.pl\/blog\/author\/marta\/"}]}},"_links":{"self":[{"href":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-json\/wp\/v2\/posts\/3907"}],"collection":[{"href":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-json\/wp\/v2\/comments?post=3907"}],"version-history":[{"count":6,"href":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-json\/wp\/v2\/posts\/3907\/revisions"}],"predecessor-version":[{"id":3915,"href":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-json\/wp\/v2\/posts\/3907\/revisions\/3915"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-json\/wp\/v2\/media\/3911"}],"wp:attachment":[{"href":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-json\/wp\/v2\/media?parent=3907"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-json\/wp\/v2\/categories?post=3907"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/b2b.coffeedesk.pl\/blog\/wp-json\/wp\/v2\/tags?post=3907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}